Privacy Policy

Purpose and scope

This policy explains how GoDigital Messaging Platform, a product operated by GoDigital, collects, uses and protects personal data.

It applies to our website (godigital.tv) and to the GoDigital Messaging Platform, which businesses use to send and receive messages with their own customers across WhatsApp, SMS and other channels.

It covers processing under Egypt’s Personal Data Protection Law No. 151 of 2020, the General Data Protection Regulation (GDPR), and any other data protection regulation applicable to us.

Contact

For any question about this policy or how we handle personal data:

Information we collect

When you visit our website

Our servers log the IP address used by your device, the date and time of access, browser type and version, operating system, referring website, and the pages accessed. This is used to keep the site secure and working correctly. We do not use it to draw conclusions about you as an individual.

When you contact us or register

If you fill in a contact form, request a demo or create an account, we store the information you provide — your name, work email, phone number, company and the content of your message or enquiry. We use it only to respond to you and to provide the service you asked for.

When you use the platform

To provide the service we store your account and user records, configuration settings, billing and usage records, and support correspondence.

Messages sent through the platform

When our business customers use the GoDigital Messaging Platform to message their own customers, we process the recipients’ phone numbers, the message content and media, and delivery and status information. We do this on the instructions of the business customer, solely to deliver the service. We do not use this data for our own purposes, and we do not analyse message content for advertising or any purpose other than operating the platform.

We do not store credit card or bank account numbers. Card payments are handled by our payment processor.

Our role

For website visitors, prospects and our own business customers, GoDigital is the data controller.

For messages our customers send to their end users, the business customer is the controller and we act as their processor, under a written agreement. That customer is responsible for obtaining valid consent from its recipients and for handling opt-outs. If you received a message you did not expect, please contact the business that sent it, or write to us at info@godigital.tv and we will pass your request on.

WhatsApp and Meta

The GoDigital Messaging Platform is an approved WhatsApp Tech Provider. To deliver messages on WhatsApp, we transmit message content, media, recipient phone numbers and related information to the WhatsApp Business Platform operated by Meta Platforms, Inc. Meta also returns account identifiers and access tokens to us when a customer connects their WhatsApp Business Account through us.

Meta’s handling of that data is governed by the WhatsApp Business Solution Terms and the WhatsApp Privacy Policy. As a Tech Provider we access and process our customers’ data only on their behalf and instructions, and not for our own purposes.

Where a customer uses SMS or another channel, equivalent arrangements apply with the relevant mobile operators and channel providers.

Cookies

We use cookies on our website to keep it working and to understand how it is used. Some are deleted when you close your browser; others remain to recognise you on your next visit. You can set your browser to notify you about cookies and decide whether to accept them. If cookies are not accepted, some functionality may be limited.

Third-party disclosure

We do not sell, trade or otherwise transfer your personal data to outside parties. This does not include Meta and the mobile operators we must transmit messages through, our hosting and infrastructure providers, our payment processor, and other parties who help us operate the platform, all of whom are required to keep the data confidential and to process it only on our instructions. We may also disclose information where required to comply with the law or to protect rights, property or safety.

International transfers

We are based in Egypt. Some of our service providers, including Meta and our cloud hosting provider, operate outside Egypt. Where we transfer personal data across borders, we do so under contractual safeguards with the recipient and in line with Egypt’s Personal Data Protection Law and, where applicable, the standard contractual clauses under the GDPR.

Security

We apply technical and organisational measures appropriate to the risk. Data is encrypted in transit using HTTPS. Passwords are hashed and access credentials are stored in a restricted form. Access is limited to those who need it to provide the service, and we log and monitor access to our systems.

No method of transmission or storage is completely secure. While we use commercially acceptable means to protect your information, we cannot guarantee absolute security.

Retention

We keep personal data only as long as it is needed for the purpose it was collected for, or as long as required by statutory retention periods. After that, it is deleted or anonymised. Message content is retained for the period configured by the business customer. On termination, we return or delete customer data at their election, except where the law requires us to keep it.

Deleting your data

You can request deletion of your account and associated personal data at any time by emailing info@godigital.tv. Instructions on what is deleted and what we are required to keep are at godigital.tv/data-deletion.

Your rights

Subject to applicable law, you have the right to:

• confirmation as to whether personal data concerning you is being processed;
• access the data we hold and information about how it is processed;
• rectification of inaccurate or incomplete data;
• erasure of your data where there is no continuing legal or business reason to keep it;
• restriction of processing in certain circumstances;
• data portability in a structured, commonly used, machine-readable format;
• object to processing on grounds relating to your particular situation;
• withdraw consent at any time, without affecting processing carried out before withdrawal.

To exercise any of these rights, email info@godigital.tv. We respond within 30 days and may need to verify your identity first. There is no charge for a reasonable request.

If you are not satisfied with our response, you can complain to your local data protection authority. In Egypt, this is the Personal Data Protection Center.

Where we act as processor for a business customer, we will forward your request to that customer and assist them in responding.

Changes to this policy

We may update this policy to reflect changes in our services, technology or the law. The “last updated” date above always shows the current version. Changes take effect when posted on this page. Where a change materially affects your rights, we will give notice before it takes effect.