Data Deletion Instructions

GoDigital respects your right to control your personal information. If you want us to delete the personal data we hold about you — from our websites, mobile apps, or any GoDigital service — follow the steps below. There is no charge to make this request.

How you make the request depends on your relationship with us. Please use the section that applies to you.

If you have an account with us

This covers anyone with a GoDigital account or profile: Live 90 Plus users, GoDigital Messaging Platform and SMS Platform customers, and anyone who has contacted us through our website.

What gets deleted

Once we verify your request, we will delete or irreversibly anonymise:

• Your account profile (name, email, phone number, preferences).
• Content and messages tied to your account.
• Usage and diagnostic data linked to your account identifier.
• Any social-login connection you granted to a GoDigital app.

For GoDigital Messaging Platform business accounts, deletion also removes your workspace and its users, your contact lists and conversation history, your message templates, and your automation and routing configuration. We disconnect your WhatsApp Business Account and revoke the access tokens issued to us. Deleting your GoDigital account does not delete your WhatsApp Business Account itself, which remains under your control in Meta Business Manager.

What we may keep

We may retain a limited set of information where the law requires or permits it:

• Billing and transaction records needed for tax and accounting compliance.
• Message delivery logs where an operator or regulator requires us to retain them.
• Records needed to resolve disputes, prevent fraud, or enforce our agreements.
• Fully aggregated or de-identified data that can no longer be linked to you.

How to request deletion

1. Email privacy@godigital.tv from the email address associated with your account.
2. Use the subject line: “Data Deletion Request”.
3. In the body, tell us which service the request covers — for example Live 90 Plus, GoDigital Messaging Platform, GoDigital SMS Platform, or the website contact form — and any username or phone number tied to the account.
4. We may reply asking you to confirm a one-time code so we can verify the request came from you.
5. Once verified, we complete the deletion within 30 days and send you a confirmation email.

If you received a message from a business through our platform

If a business sent you a WhatsApp or SMS message using the GoDigital Messaging Platform, you do not have an account with us and we are not the controller of your data. The business that sent the message decides what data it holds about you and why. We only process it on that business’s instructions.

The fastest route is to contact that business directly. Every message should identify the sender, and you can reply with the stop keyword shown in the message to end further contact.

If you cannot identify or reach the sender, email privacy@godigital.tv with the phone number that messaged you, the number that received the message, and roughly when it arrived. We will identify the responsible business, forward your request to them, and assist them in responding. We will confirm to you once we have done so.

Please note that we cannot delete this data on our own initiative, because it is not ours to delete. Where the business instructs us to delete it, we will.

Deleting data from social-login apps

If you signed in to a GoDigital app with a social account (Facebook, Google, Apple), you can also revoke our access from that provider’s settings:

• Facebook → Settings & Privacy → Settings → Apps and Websites → select GoDigital → Remove.
• Google → Google Account → Security → Third-party apps with account access → select GoDigital → Remove access.
• Apple → Settings → Apple ID → Password & Security → Apps Using Apple ID → select GoDigital → Stop Using.

Revoking access with the provider stops future sign-ins but does not by itself delete data already stored with us. Send the email above to also remove that data.

Timeline

We acknowledge every request within 5 business days and complete verified deletions within 30 days. Complex requests may take longer and, if so, we will tell you why and keep you updated.

Requests we forward to a business customer are subject to that business’s own response times. We will pass your request on within 5 business days of verifying it.

Need help?

For more on how we handle personal information, see our Privacy Policy.